FAQ — phone repair in Harelbeke
Can't find your answer? Feel free to contact us by phone, WhatsApp or the contact form.
What's the difference between an original and a non-original part?
An original part comes from the device manufacturer and carries a 12-month warranty. A non-original part is more affordable and carries a 3-month warranty. We always explain this before starting, so you can choose what suits you. This warranty is in addition to your rights as a consumer.
How does the diagnosis of my device work?
We examine your device, clearly explain the possible solutions and the cost, and only start after your approval.
Can my device be repaired the same day?
In many cases yes, once the right part is in stock. We confirm the expected time when you book an appointment or a repair.
Can I visit from Kortrijk, Waregem or a nearby town?
Yes. Our only workshop is in Harelbeke (Marktstraat 20). Customers often come from Kortrijk, Waregem, Kuurne, Deerlijk, Zwevegem and the surrounding area. We work by appointment — call or WhatsApp first.
Do you also work with Samsung, other Android devices or tablets?
Absolutely. Samsung Galaxy phones and tablets, Google Pixel and OnePlus have fixed prices per model on our price pages. For other brands and devices we give a tailored quote via WhatsApp, phone or the contact form.
What is a glass-only repair, and am I eligible?
With a glass-only repair, we replace only the cracked outer glass while the display and touch function remain intact. This isn't possible in every situation; our technician assesses this on arrival.
Which payment methods do you accept?
We're happy to confirm that by phone, WhatsApp, or when you visit. Paying online through the website isn't available.
Can I mail in my device for repair?
Mail-in repair is coming soon for customers outside Harelbeke. This page will show the terms once confirmed.
Do you also repair devices for businesses or schools?
Yes, through our business quote request. We don't work with fixed B2B pricing or device tracking.
How do you handle my personal data?
We only use your details to respond to your request, keep them no longer than necessary, and handle them according to our Privacy Policy.